Issue Because Of User Group Assignment
- Manager not shown in the Access Request
- Mitigation monitor & owner not shown in remediation process
- PAM reviewer & approver not shown in PAM Id creation process
- Assignment & content approver not shown in Business role
- User Access coordinators are not listed in Access certification process
Fix For The Issue
Make Sure to create the mandatory/ required user group in IAS and map them to corresponding role connection in BTP, Run SCI Sync jobs
Workflow Issue
- Unable to submit Access Request
- Access request not triggered from SF integration
- Approvers not receiving work item Id
- PAM review not received by Reviewer
- User Access coordinators are not listed in Access certification process
Fix For The Issue
Make Sure Business rules are configured & mainly the decision table in rule services are maintained with respect to workflow templates. Further the rule should be deployed after activation.
Workinbox Issue
- Manager did not receive the work item
- PAM approver did not receive the work item
- Role designer did not receive the work item
- PAM approver & reviewer did not receive the work item
Fix For The Issue
Make sure mandatory/ required user group are mapped to the user & SCI jobs are scheduled on a regular basis.
Pam Issue and Respective Fixes For Pam Issue
- PAM Id stuck in-progress state : Implement note – 3238751 to fix the bug in source code.
- PAM Approver did not recieve the work item : User group mapping is missing
- PAM Id not shown in the launch pad : PAM Id not shown in the launch pad
- Reason code not shown in the launch pad :Reason code to be created in IAG administration section
- PAM Id login not working :PAM roles are missing, it needs to be created & synced